mtl97 Privacy Policy

1 Types of Information We Collect

We collect the following types of data in order to provide our service and deliver the best possible gaming experience—

a) Information you provide directly

• Name, date of birth (for age verification), phone number, and email address provided when creating an account
• Financial contact details required to process deposits and withdrawals
• Information provided when contacting our customer support team
• National ID or relevant identity document provided for KYC (Know Your Customer) verification

b) Data recorded automatically

• IP address, browser type, device model, and operating system
• Pages visited, gaming history, and time spent on the site
• Data obtained from cookies and similar tracking technologies (described in detail below)

c) Data received from third parties

• Transaction confirmations sent by payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay)
• Data from fraud prevention tools and user verification services

2 Purposes for Collecting Your Information

We use your data only for the following purposes—

• Account Management — Account registration, verification and security maintenance
• Financial Matters — Processing deposits, withdrawals and financial transactions
• Customer Support — Providing assistance in your language 24/7
• Fraud Prevention — Monitoring for suspicious activity and reviewing deposit/withdrawal transactions
• Legal Obligations — Carrying out relevant compliance and regulatory duties
• Player Experience — Delivering services tailored to each player's preferences
• Responsible Gaming — Managing gaming control tools and time limits for players

3 Third-Party Data Sharing

We do not sell, rent or disclose your personal data to unrelated third parties. However, we may share it in the following cases—

a) Service Providers

Payment services (KBZPay, Wave Money, AYA Pay, CB Pay), IT infrastructure providers and fraud prevention companies — these parties handle data only according to our instructions.

b) Legal Requirements

Where strictly necessary to comply with law enforcement actions, proceedings or legal obligations, we may disclose data to the relevant authorities.

c) Business Transfers

In the event of a merger, acquisition or transfer of assets, data may be transferred to the successor party under an agreement that guarantees data protection. Players will be notified in advance if this occurs.

4 Cookies and Tracking Technologies

We use cookies and similar technologies to keep the website running properly and to improve the player experience—

• Essential Cookies — Required for the site to function correctly and remain secure
• Functional Cookies — Remember your language preference and login status
• Analytics Cookies — Help us understand how players interact with the site so we can improve our service

You can block cookies through your browser settings. Please note that doing so may limit some features of the website.

5 Data Security Measures

mtl97 places a high priority on protecting player data. The technical and operational controls we apply include—

• All data transmissions are protected with TLS/SSL encryption
• Access to financial data and personal information is restricted to authorised staff only
• Servers are monitored with an Intrusion Detection System
• Regular security audits and Penetration Testing are conducted
• Data backups are stored with adequate protection

No data protection method can guarantee complete freedom from breaches, but we commit to applying the best available safeguards. Should a data breach occur, we will notify affected players and any legally required parties as quickly as possible.

6 Data Retention Period

Player data is retained according to the following policy—

• Active account data — until the account is closed or we cease operations
• Financial transaction records — for as long as legally required (generally a minimum of 5 years)
• Customer support communications — 2 years from the last contact
• Cookies data — between 30 days and 1 year depending on the cookie type

Upon account closure, if a player requests deletion of their data, we will delete it as long as doing so does not conflict with our legal obligations.

7 Player Rights

Every player has the following rights regarding their personal information—

a) Right of Access

If you want to know what data we hold about you, you can request it at [email protected]. We will respond within 30 days of receiving your request.

b) Right to Rectification

You can request corrections to inaccurate or incomplete data at any time.

c) Right to Erasure ("Right to be Forgotten")

You can request that your data be deleted, unless legal obligations require us to keep it. Your request will be handled as a priority and you will be notified of the action taken within 30 days.

d) Right to Portability

We can provide your data in a readable format, and send it either to you directly or to a site you specify.

e) Right to Object

You can object to the use of your personal data for specific purposes (for example — marketing).

8 Protection of Children's Personal Data

mtl97 services are for users aged 21+ only. We do not intentionally collect personal data from anyone under 21. If we find that a person under 21 has accessed an account, that account will be closed immediately and the data deleted, unless restricted by law.

9 Data Transfer Channels

We process data in the regions where we provide our services and where our servers are located. We are committed to ensuring that all data transfers are carried out in accordance with data protection policies and guidelines, encryption, and robust data security agreements.

10 Policy Changes

We may update this Privacy Policy at any time. When changes are made, we will update the "Last Revised" date at the top of this page, and notify players by email or on-site announcement for significant changes. Continued use of the site after changes are made will be considered acceptance of the updated policy.

11 Contact Information

If you have any questions about this Privacy Policy, you can reach our 24/7 customer support—

• Privacy Enquiry Email: [email protected]
• Support Channels: 24/7 live chat on-site (Burmese) and email

We aim to respond to all requests within 30 days, but please understand that the timeframe may be extended depending on the complexity of the matter.