🎯 Player Protection Policy

mtl97 — Responsible Gambling Guide

Gambling should be a form of entertainment and should never interfere with a safe and healthy lifestyle. On mtl97, every player can set their own personal limits, and support is available 24/7 whenever you need it.

21+

This platform is for adults aged 21 and above only

Protection Tools

Self-Exclusion

You can suspend your account temporarily or permanently. This is an immediately effective tool for players who want to take a break from gambling.

Deposit Limits

Set your own daily, weekly, or monthly deposit amount to keep your spending under control.

Time Limits

You can use the time-out tool to limit the time you spend playing. It helps you stop continuous play and take a break.

24/7 Support Service

If you need help with a gambling-related issue, you can reach us 24/7 in Myanmar language via live chat or email.

Budget Management

Only play with money you can afford to lose. Avoid chasing losses by continuing to play in the hope of winning back what you have lost.

Notifications and Alerts

You will receive a notification when your play session has gone on for a long time or when you are approaching a limit you have set.

What Responsible Gambling Means

Meaning and Purpose

Responsible gambling means approaching gambling purely as entertainment rather than chasing outcomes, while keeping personal boundaries in place. It means setting limits on money, time, and emotions to ensure gambling does not affect your everyday life.

mtl97 wants every player to enjoy themselves, and will never encourage gambling that could harm your health, family relationships, or finances.

mtl97's Commitment

Our platform supports players in the following ways—

  • Access to gambling tools and limit settings at any time
  • Clear information provided in Myanmar language
  • Recognising problem gambling as a health issue
  • Protecting personal data with SSL encryption

Warning Signs to Watch For

If any of the following signs appear, we recommend taking a step back and reviewing your relationship with gambling—

Feeling the urge to keep playing in order to win back money you have lost

When gambling interferes with your responsibilities to family or work

When you try to cut back on gambling but feel you cannot

When you are using money meant for health, basic needs, or loan repayments to gamble

When you want to hide your gambling from family and friends

When you feel restless or irritable when you are not gambling

When you are looking for ways to get money to gamble

When you lose track of how long you have been gambling

Notice

Problem gambling is a health condition, not a sign of weak willpower. Seeking help shows strength — not weakness. mtl97 always puts player safety first.

  • You can start using the self-exclusion tool right away
  • Support is available 24/7 in Burmese
  • Contact: [email protected]

How to set limits

1

Log in to mtl97

Go to the mtl97 Login page and sign in to your account. If you do not have an account yet, you can create one with your name and contact details.

2

Open the Player Limits menu

In your account settings, select the "Responsible Gambling" or "Player Limits" section. There you will find deposit limits, time limits, and the self-exclusion tool.

3

Set a deposit limit

Enter the maximum amount you want to deposit daily, weekly, or monthly. This limit takes effect immediately, and any change takes 24 hours to process.

4

Set a Time-Out

If you need a short break from gambling, use the time-out tool. You can choose anywhere from 24 hours to 30 days — during that period you will not be able to log in and play.

5

Apply for self-exclusion

If you need a longer break, fill in the self-exclusion form and send it to [email protected]. We will process it within 24 hours.

Healthy gambling habits

Good practices to follow

  • See gambling as entertainment only — not as a way to make money
  • Set a budget before you play — and stop when you reach it
  • Decide in advance how long you will play and stick to it
  • Avoid gambling when you have been drinking or are feeling down
  • Always set your own time limits
  • Keep up hobbies and interests that have nothing to do with gambling

Behaviours to avoid

  • Borrowing money to chase losses
  • Playing "just one more time" after going over your budget
  • Repeatedly breaking promises you have made about gambling
  • Hiding your gambling from family and friends
  • Thinking gambling can solve your life problems
  • Losing track of how much you are spending while you play

Age restriction and support services

21+ Age restriction

The mtl97 platform is for adults aged 21 and over only. This is not just a legal requirement — it is a commitment we make to protect minors.

If you notice that someone under 21 is registering or playing on your behalf, please report it to [email protected] immediately. We will close that account right away.

Parents and guardians — you can use parental control software to block gambling websites on shared computers or phones.

How to get help

If you are worried that gambling is affecting your life, contact mtl97 support right away —

  • Live Chat: Open the Live Chat on the platform to reach us in Burmese instantly — 24 hours, 7 days
  • Email: [email protected] — for requests related to finances, limits, or self-exclusion

You can contact support not only for gambling issues but also for account settings and payment enquiries.

If you play at mtl97,
set your budget today

You can enjoy gambling and still play responsibly. Log in via mtl97 Login, set your limits, then play — you can also read through the FAQ.

Log in to mtl97 Read the FAQ

Responsible Gaming Questions at mtl97

Self-exclusion is a way for a player to request a temporary or permanent suspension of their account. Contact mtl97 Live Chat and state the period you want to be excluded (e.g. 3 months, 6 months) — or send an email to [email protected]. You will not be able to play during that period.

When you lower your deposit limit, it takes effect immediately. However, when you try to increase your limit, a 24-hour waiting period must pass before the change applies. This gives you time to reconsider a decision made in the heat of the moment.

Time-Out is a temporary pause on play for a period you choose, from 24 hours up to 30 days, after which your account reopens automatically. Self-exclusion blocks play for a longer period such as 3 or 6 months, and your account can only be reopened once that period has ended.

Under no circumstances will mtl97 allow a player under 21 to play. We take child protection seriously. If you believe a minor is playing, you can notify us immediately at [email protected].

Every limit and protection tool on mtl97 is free for all players. Deposit limits, time-out, and self-exclusion are all available at no charge, and our support is also free 24/7.

You can withdraw any remaining balance while self-excluded. Contact [email protected] regarding this — we will assist you. The normal withdrawal processing time is 30 minutes to 3 hours.